Refund policy

At All Blinds Concepts, every blind is custom manufactured in Melbourne to the exact measurements and specifications you provide. Because of this, we're unable to offer returns or exchanges for change of mind or measurement error — but we stand behind the quality of our work, and this policy sets out how we handle order changes, faults, and warranty claims.

This policy operates alongside, and does not limit, your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies any guarantee, right, or remedy you have under the ACL.

1. Custom-Made Products

All our blinds are manufactured to your specific measurements and fabric/colour selections. As a result:

We cannot accept returns or exchanges for change of mind.
We cannot accept returns or exchanges where incorrect measurements or specifications were provided by you at the time of order, as the product cannot be resold.
Please double-check your measurements, fabric, and colour selections carefully before submitting your order. If you're unsure, contact our team before ordering — we're happy to help you get it right the first time.

2. Changing or Cancelling Your Order

You may amend or cancel your order free of charge within 24 hours of placing it, provided production has not yet started.
After 24 hours, or once production has commenced (whichever happens first), we may no longer be able to accommodate changes or cancellations, as your blinds are being manufactured specifically for you.
If you contact us before dispatch and we're able to halt production, we will refund what you've paid, less any costs already incurred in processing or manufacturing your order. This cannot be guaranteed in every case, but we'll always do what we can to help.

3. Inspecting Your Order on Delivery

Please inspect your order within 7 days of delivery and notify us immediately of any damage, defects, or missing parts (e.g. blinds, slats, brackets, or any other component).
If your delivery arrives visibly damaged, please do not accept it if you're home at the time — refuse delivery and contact us straight away. If you weren't home, photograph the damage and email our team as soon as possible.
We are not responsible for marks, scratches, or defects caused by misuse, general wear and tear, improper installation, or improper cleaning after delivery.

4. Faulty or Defective Products

If your product is defective, you're entitled to a remedy under the Australian Consumer Law. Depending on whether the fault is major or minor, this may include:

A repair within a reasonable time;
A replacement of equal specification; or
A refund or other compensation, as required under the ACL.

To make a claim:

Contact our team within 7 days of delivery (or as soon as a defect is identified) with photos and a description of the issue.
Our team will assess the claim and advise the outcome and next steps.
If a refund or replacement is approved, we may arrange to collect the faulty goods at our own cost — you'll need to give us reasonable access to do so.

5. Warranty

All our products are backed by a 2-year manufacturer's warranty against defects in materials and workmanship, for your peace of mind.

To activate a warranty claim, contact us with your original invoice/receipt and a description of the issue.
We cover return transport costs for the first 12 months of the warranty period. After 12 months, return shipping is the customer's responsibility.
Warranty does not cover damage from misuse, negligence, improper installation, normal wear and tear, or fading/colour variation from prolonged sun exposure.
This warranty is not transferable between properties or owners, and applies in addition to your rights under the Australian Consumer Law.

6. Refund Processing

Where a refund is approved, we aim to process it within 10 business days of receiving the returned goods (where applicable) or confirming the outcome of your claim, back to your original payment method. Delivery costs are non-refundable except where the return is due to our error or a product fault.