Shipping policy

Shipping Policy

All Blinds Concepts manufactures every order locally in Melbourne and dispatches Australia-wide. Because our products are custom-made to your specifications, our manufacturing and delivery timeframes differ from off-the-shelf retail products.

Please read the information below carefully before placing your order.

1. Manufacturing Time

Once your order has been confirmed and payment has been received, it will enter our production queue.

Our typical manufacturing timeframe is approximately 10–14 working days.

Manufacturing timeframes commence from the date your order and payment are confirmed. These timeframes are estimates only and may be extended during peak periods, including the lead-up to Christmas, or because of circumstances outside our reasonable control.

Where an additional regional or remote delivery charge applies, manufacturing will not begin until the revised delivery charge has been accepted and paid.

2. Delivery Time

Once your order has been manufactured and dispatched, delivery generally takes approximately 5–10 working days, depending on your location.

You will receive a tracking notification by email once your order leaves our Melbourne warehouse.

Estimated delivery dates are provided as a guide only and are not guaranteed. Delivery timeframes may be affected by your location, courier scheduling, weather conditions, road access, peak delivery periods or other circumstances outside our reasonable control.

We cannot deliver to PO boxes or parcel lockers. A physical street address must be provided at checkout.

3. Shipping Costs

We charge a standard flat delivery fee of $60 per order to metropolitan areas across Australia.

Additional delivery charges may apply to regional, remote, island or difficult-to-access locations. Delivery classifications are determined according to the location and the requirements of our courier network.

The standard $60 delivery fee may initially be displayed and charged at checkout. We will review your delivery address before your order enters production.

Where an additional delivery charge applies, we will contact you and provide the revised freight cost. You may then choose to:

approve and pay the additional delivery charge; or
cancel your order and receive a full refund.

Your order will not enter production until any additional delivery charge has been accepted.

Shutters and other oversized products may incur different delivery charges because of their dimensions, weight and handling requirements. Any applicable delivery charge will be displayed at checkout or confirmed as part of your quote.

If you place multiple separate orders, each order will incur its own applicable delivery charge.

4. Delivery Process

Deliveries are generally made with authority to leave unless you request otherwise.

Where possible, you may provide delivery instructions at checkout, such as:

leave at the front door;
leave under the carport; or
leave in another safe and weather-protected location.

Delivery instructions are requests only and remain subject to the courier’s delivery procedures and discretion.

Where you authorise an order to be left unattended, responsibility for the order passes to you once the courier has delivered it to the nominated address and provided confirmation of delivery, subject to your rights under Australian Consumer Law.

All Blinds Concepts is not responsible for theft, loss or damage occurring after an order has been delivered in accordance with your authority-to-leave instructions, except where liability cannot lawfully be excluded.

If you would prefer to sign for your delivery, please include this request in your checkout instructions. We will request signature delivery from the courier where available, but it cannot be guaranteed for every location or delivery service.

5. Delivery Areas

We deliver to metropolitan, regional and remote locations throughout Australia.

Our standard $60 delivery fee applies to metropolitan areas. Regional, remote, island and difficult-to-access locations may require additional delivery time, alternative delivery arrangements or an additional freight charge.

In limited circumstances, a courier may be unable to deliver directly to your nominated address. Where this occurs, we will contact you to discuss an alternative delivery location, depot collection or another available option.

Please contact us before ordering if you are unsure whether your address qualifies for our standard metropolitan delivery rate.

6. Multiple Deliveries

Orders containing multiple products may be manufactured or dispatched separately.

Your order may arrive in more than one delivery and may be transported by different carriers. Where tracking information is available, separate tracking details will be provided for each shipment.

You will not be charged additional delivery fees because we choose to split an order into multiple shipments, unless an additional charge has been agreed with you before production begins.

7. Damaged Deliveries

Please inspect your order as soon as possible after delivery.

If you are present when the delivery arrives and the packaging is visibly damaged, photograph the damage before accepting the order and, where appropriate, ask the courier to record the damage.

If the order was left unattended, photograph the packaging and product before installation or disposal of any packaging.

Please notify us promptly of any visible transit damage, missing products or missing components. Refer to our Return, Refund and Warranty Policy for the claim process and the information we may require.

Nothing in this section limits your rights under Australian Consumer Law.

8. Order Tracking

Once your order has been dispatched, you will receive an email containing the available tracking number and courier information.

Tracking events and estimated delivery dates are provided by the courier and may not always update immediately.

9. Updating Your Delivery Details

Please check your delivery address and instructions carefully before submitting your order.

Once an order has been dispatched, we may be unable to change the delivery address. Courier redirection fees or other additional charges may apply where a change can be arranged.